Privacy Policy & Personal Data Management
Learn about your personal data
Read information regarding our privacy policy and the management of personal data collected through the use of the website AthensGoCars.gr
This Privacy and Personal Data Protection Policy (hereinafter “Policy”) provides information about the collection, storage, processing, and use of your personal data.
The company AthensGoCars Rent a Car (hereinafter “the Company” or “we” or “us”), located at 12 Andrea Zakou Street, Pikermi, 19009, Greece, telephone +30 6983844055, email AthensGoCars@gmail.com, acting as the Data Controller, collects, stores, uses, and generally processes your personal data.
What are personal data?
The term “personal data” refers to information relating to an identified or identifiable natural person, such as name, postal address, email address, telephone number, etc., which identify or can identify you (hereinafter “Personal Data” or “Data”).
What is Personal Data Processing?
“Processing” refers to any operation or set of operations performed on personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, erasure, or destruction.
What Data do we collect?
We ensure that we only collect data that are strictly necessary for the purpose for which they were provided and use them solely for those purposes.
Except for data collected through cookies (see our Cookie Policy), all other data are those that you have explicitly provided for a specific purpose and with your consent. We also collect data during your visit to our website, provided that you have consented to this, such consent being implied when completing the relevant forms or fields.
We may collect the following types of data:
3.1. Identification Data: name, surname, father’s name, date of birth, driving license, VAT number, ID number.
3.2. Contact / Delivery Data: postal address, email address, phone number.
3.3. Payment Information: credit/debit card number, PayPal account, bank account number.
3.4. Technical Data: username, IP address.
How do we use your Data?
Your data are processed either by our authorized personnel, or through IT systems and electronic devices operated by our Company, and, in exceptional cases, by third parties who have contractually committed to confidentiality and data protection, processing your data exclusively for the purposes for which they were provided.
Your data may be processed for the following purposes:
4.1. Quotation Requests: To provide you with a quote for short- or long-term car rental.
4.2. Car Rental Services: To fulfill our contractual relationship, provide customer service (maintenance, repairs, vehicle replacement, etc.), comply with legal obligations, and manage or defend legal claims.
4.3. Car Purchase: To complete the sale of used cars.
4.4. Legal Compliance: To comply with tax, insurance, and other legal obligations.
4.5. User Account Creation: To create and manage your user account, facilitating transactions and bookings.
4.6. Newsletter Subscription: To send you promotional and marketing materials regarding our products and services, if you have given consent.
4.7. Website Information Services: To inform customers about our products and services.
4.8. Customer Loyalty Programs: To offer loyalty rewards and benefits such as discounts, coupons, and priority services.
4.9. Communication: To respond to your questions or requests via contact forms or our support center.
4.10. Job Applications: To evaluate your qualifications for employment opportunities.
4.11. Contests and Promotions: To manage participation in online contests and notify winners.
4.12. Market Surveys: To conduct online surveys for the improvement of our services.
Why do we process your Data?
We collect and process your data for the purposes of providing products and services, including but not limited to:
- a) Evaluating your request for a quotation or contract.
b) Managing your car rental agreement (communication, availability, maintenance, billing, returns, etc.).
c) Fulfilling our legal obligations (tax, insurance, labor).
d) Improving and adapting our services to your preferences.
e) Sending you marketing materials and promotional offers.
f) Conducting customer satisfaction surveys and marketing research.
g) Evaluating job applications.
h) Managing participation in contests or promotional activities.
What is the legal basis for processing your Data?
Processing is carried out based on:
- The terms of our contractual relationship.
- Your explicit consent, where required.
- Legal obligations of the Company (e.g., tax, insurance, labor laws).
- The legitimate interests of the Company.
Who are the recipients of your Data?
We guarantee that your personal data will not be transferred, disclosed, or shared with any third party, except as required by law or necessary for the purposes mentioned above.
Access to your data is restricted to authorized personnel and cooperating companies acting as Joint Controllers or Data Processors, who are contractually bound to confidentiality and GDPR compliance.
Indicative recipients include:
- Payroll service providers.
- Insurance companies cooperating with our Company.
- Licensees and franchisees using our brand and systems.
- Partner travel agencies managing rental services.
- Repair, maintenance, and body shop partners.
- Auditors and accounting firms.
- Road assistance providers.
- International reservation systems (within or outside the EU) that manage global car rental bookings.
How do we ensure the safety of your Data?
All processors and sub-processors have agreed to:
- Maintain confidentiality.
- Not transfer your data to third parties without authorization.
- Implement appropriate technical and organizational security measures.
- Fully comply with Regulation (EU) 2016/679 (GDPR) and applicable data protection laws.
How long do we retain your Data?
We retain your data only for as long as necessary to fulfill the purposes for which they were collected, in accordance with applicable laws.
- Newsletter subscriptions: retained until you unsubscribe.
- Job applications: retained for two (2) years unless you request earlier deletion.
- Loyalty programs: data deleted when participation ends or upon your request.
- Contests/surveys: retained only until completion.
Is your Data safe?
Yes. AthensGoCars Rent a Car applies appropriate technical and organizational measures to protect your data against accidental or unlawful destruction, loss, alteration, or unauthorized disclosure or access.
What are your rights?
Under GDPR, you have the following rights:
- Right of Access – to know whether we process your data and obtain a copy.
- Right to Rectification – to correct inaccurate or outdated data.
- Right to Erasure (“Right to be Forgotten”) – to request deletion when data are no longer necessary.
- Right to Data Portability – to receive your data in a structured, readable format or transfer them to another controller.
- Right to Restriction of Processing – to limit processing under certain conditions.
- Right to Object – to oppose processing or withdraw your consent at any time.
How can you exercise your rights?
You may submit a request by sending a letter to:
AthensGoCars Rent a Car, 12 Andrea Zakou Street, Pikermi, 19009, Greece
or via email at AthensGoCars@gmail.com, with the subject line “Exercise of Data Subject Rights.”
To unsubscribe from newsletters, click the “Unsubscribe” link at the bottom of each email.
Response time to your requests
We respond free of charge and without delay — within one (1) month of receiving your request.
If your request is complex or multiple, we may extend this period by up to two (2) additional months, notifying you in advance.
If a request is clearly unfounded or excessive, we may charge a reasonable administrative fee or refuse to act.
How to check the progress of your request
For any questions regarding the progress of your request, please contact us at
📞 +30 6983844055 or ✉️ AthensGoCars@gmail.com
Applicable Law
Processing of your personal data is governed by Greek law and Regulation (EU) 2016/679 (GDPR), as well as all applicable national and European data protection legislation.
Any disputes shall be subject to the exclusive jurisdiction of the Greek Courts.
Right to Lodge a Complaint
If you believe that the processing of your personal data violates applicable data protection laws, you have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA):
📍 1-3 Kifisias Ave., 115 23 Athens, Greece
📞 +30 210 6475600
✉️ contact@dpa.gr
Updates to this Policy
We may update this Policy from time to time.
If there are significant changes, we will post the updated version on our website and, where possible, notify you directly.
We encourage you to periodically review this Policy to stay informed about how your data are protected.
AthensGoCars Rent a Car is committed to protecting your privacy and handling your personal data responsibly and transparently, in full compliance with GDPR and applicable law.
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